/* 阶段3：柜台接待、工单、拆机台、工作站、教程提示 */

/* 顾客站在玻璃后面 */
.shop-customer-front { pointer-events: none; }

.panel--counter { width: min(62rem, 100%); }
.counter { display: grid; grid-template-columns: 15rem 1fr; gap: 1rem; }
.counter__side { display: flex; flex-direction: column; align-items: center; gap: 0.4rem; }
.counter-portrait { width: 100%; aspect-ratio: 400 / 520; background: linear-gradient(180deg, #2c3a42, #1d2428); border-radius: var(--radius-lg); overflow: hidden; border: 1px solid var(--line-2); }
.counter-portrait img { width: 100%; height: 100%; display: block; object-fit: cover; object-position: 50% 0; }
.counter__name { font-size: 1.05rem; font-weight: 600; text-align: center; }
.counter__name span { display: block; font-size: 0.8rem; color: var(--ink-3); font-weight: 400; }
.counter__patience { font-size: 0.8rem; color: var(--ink-3); }
.counter__patience.is-low { color: #f0b28a; }
.counter__main { display: flex; flex-direction: column; gap: 0.8rem; min-width: 0; }
.talk-log { max-height: 15rem; overflow-y: auto; display: flex; flex-direction: column; gap: 0.35rem; padding: 0.5rem; background: rgba(0, 0, 0, 0.18); border-radius: var(--radius); }
.talk { max-width: 85%; padding: 0.35rem 0.7rem; border-radius: 10px; line-height: 1.5; }
.talk--c { align-self: flex-start; background: #2f3b42; }
.talk--p { align-self: flex-end; background: #3d533a; }
.talk--sys { align-self: center; font-size: 0.8rem; color: var(--ink-3); }
.ask-row { display: flex; flex-wrap: wrap; gap: 0.4rem; align-items: center; }

/* 实体工单：泛黄的复写纸 */
.work-order {
  padding: 0.7rem 0.9rem;
  border-radius: 4px;
  background: linear-gradient(180deg, #e3d9bc, #d6cba9);
  color: var(--paper-ink);
  border: 1px solid #a89a76;
  box-shadow: 0 2px 0 rgba(0, 0, 0, 0.2);
}
.work-order__title { font-family: var(--font-paper); font-weight: 700; letter-spacing: 0.2em; border-bottom: 1px dashed #9a8e72; margin-bottom: 0.4rem; padding-bottom: 0.2rem; }
.work-order__row { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; padding: 0.2rem 0; }
.work-order__row > label:first-child { min-width: 4rem; }
.work-order .text-input { background: #f4eedb; color: var(--paper-ink); border-color: #a89a76; }
.work-order .btn--ghost { color: var(--paper-ink-2); }
.order-brief { padding: 0.5rem 0.7rem; border-left: 3px solid var(--oxide-2); background: rgba(0, 0, 0, 0.15); }

.mins { font-family: var(--font-mono); font-size: 0.75rem; color: var(--ink-3); margin-left: 0.6rem; }

/* 工作站 */
.ws-step { display: grid; grid-template-columns: 1rem 1fr auto; gap: 0.6rem; align-items: center; padding: 0.4rem 0; border-bottom: 1px solid var(--line); }
.ws-dot { width: 0.7rem; height: 0.7rem; border-radius: 50%; border: 2px solid var(--ink-3); }
.ws-dot.is-done { background: var(--ok); border-color: var(--ok); }
.tag-recovered, .tag-low { margin-left: 0.4rem; font-size: 0.7rem; padding: 0 0.35rem; border-radius: 4px; background: #5a4a22; color: #f1e3b8; }
.tag-low { background: #5a2a22; color: #f4d8d1; }

/* 教程提示 */
.tip-card {
  position: fixed; left: 1rem; bottom: 5.4rem; z-index: var(--z-toast);
  width: min(22rem, calc(100vw - 2rem));
  padding: 0.8rem 0.9rem; border-radius: var(--radius-lg);
  border: 1px solid #8a7a52; background: rgba(40, 34, 20, 0.97); color: #f1e3b8;
  box-shadow: var(--shadow); font-size: 0.9rem;
}
.tip-card p { margin: 0.3rem 0 0.6rem; }

/* HUD：柜台有人、口碑 */
.hud__queue { display: inline-flex; align-items: center; gap: 0.3rem; }
.hud__rep { font-size: 0.78rem; color: var(--ink-2); }

/* 结局 */
.ending { text-align: left; }

@media (max-width: 760px) {
  .counter { grid-template-columns: 1fr; }
  .counter__side { flex-direction: row; }
  .counter-portrait { width: 6rem; }
}
/* 提示卡不挡场景热点：只有“知道了”能点 */
.tip-card { pointer-events: none; }
.tip-card button { pointer-events: auto; }
/* 提示说的都是店里的场景：开着面板（座机、工单……）或座机在响时先收起，过后再出现，免得压住拨号键和来电条 */
body:has(#overlays > .overlay) .tip-card,
body:has(.phone-ring) .tip-card { visibility: hidden; }

/* 阶段4：柜台追问、交涉、引用材料 */
.prompt-card { padding: 0.7rem 0.9rem; border-radius: var(--radius); border: 1px solid #8a7a52; background: rgba(60, 50, 30, 0.35); }
.prompt-card__title { font-weight: 600; margin-bottom: 0.4rem; color: #f1e3b8; }
.talk-row { margin-top: 0.4rem; border-top: 1px dashed var(--line); padding-top: 0.5rem; }
.panel--negotiate { width: min(60rem, 100%); }
.negotiate { display: grid; gap: 0.7rem; }
.negotiate__label { font-size: 0.85rem; color: var(--ink-2); margin-bottom: 0.3rem; }
.cite-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 0.25rem; max-height: 12rem; overflow-y: auto; }
.cite-list li { display: flex; gap: 0.5rem; align-items: baseline; }
.negotiate__actions { gap: 0.5rem; }
.notices { margin: 0 0 0.4rem; color: #f1e3b8; }

/* ---------- 阶段5：柜台自由打字 ---------- */
.chat-box { display: flex; flex-direction: column; gap: 0.35rem; margin: 0.5rem 0 0.6rem; }
.chat-row { display: flex; gap: 0.5rem; align-items: stretch; }
.chat-row__side { display: flex; flex-direction: column; gap: 0.35rem; }
.chat-input {
  flex: 1; min-width: 0; resize: vertical; min-height: 2.8rem; max-height: 8rem;
  font: inherit; font-size: 1rem; line-height: 1.45; padding: 0.45rem 0.6rem;
  color: var(--ink); background: var(--coal-2); border: 1px solid var(--line-2); border-radius: var(--radius);
}
.chat-input:focus-visible { outline: 2px solid var(--focus); outline-offset: 1px; }
.chat-input[readonly] { opacity: 0.6; }
.chat-send { min-width: 4.2rem; }
.chat-meta { display: flex; justify-content: space-between; gap: 0.5rem; min-height: 1.1rem; }
.chat-status { font-size: 0.85rem; color: var(--lamp); }
.chat-box.is-busy .chat-status::after { content: ''; display: inline-block; width: 1.2em; text-align: left; animation: chat-dots 1.2s steps(4) infinite; }
@keyframes chat-dots { 0% { content: ''; } 25% { content: '.'; } 50% { content: '..'; } 75% { content: '...'; } }
.reduce-motion .chat-box.is-busy .chat-status::after { animation: none; content: '…'; }
.chat-mode { margin: 0; }
.chat-cite__chips { display: flex; flex-wrap: wrap; gap: 0.3rem; align-items: center; font-size: 0.85rem; color: var(--ink-2); }
.chip { display: inline-block; padding: 0.1rem 0.5rem; border-radius: 999px; background: var(--coal-3); border: 1px solid var(--line-2); color: var(--ink); }
.chat-slip {
  background: var(--paper-2); color: var(--paper-ink); font-family: var(--font-paper);
  border: 1px solid #a89a76; border-radius: 3px; padding: 0.6rem 0.8rem; box-shadow: 0 2px 0 rgba(0, 0, 0, 0.25);
  transform: rotate(-0.4deg);
}
.chat-slip__title { font-weight: 700; border-bottom: 1px dashed #a89a76; margin-bottom: 0.3rem; padding-bottom: 0.2rem; }
.chat-slip .btn--ghost { color: var(--paper-ink-2); }
@media (max-width: 640px) {
  .chat-row { flex-direction: column; }
  .chat-row__side { flex-direction: row; }
  .chat-send { flex: 1; }
}

/* ---------- 阶段6：座机 ---------- */
.panel--phone { width: min(60rem, 96vw); }
.phone { display: grid; grid-template-columns: minmax(14rem, 18rem) 1fr; gap: 1rem; }
.phone-left { display: flex; flex-direction: column; gap: 0.6rem; padding: 0.8rem; border-radius: var(--radius); background: #2b2622; border: 1px solid var(--line); }
.phone-own { font-size: 0.85rem; color: var(--ink-2); }
.phone-display {
  font-family: var(--font-mono); font-size: 1.6rem; letter-spacing: 0.18em; text-align: center; padding: 0.4rem 0.5rem;
  background: #1c2a22; color: #b8f0c0; border: 2px inset #3a3430; border-radius: 6px; width: 100%;
}
.phone-display:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }
.phone-pad { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0.45rem; }
.phone-key {
  font-family: var(--font-mono); font-size: 1.3rem; padding: 0.55rem 0; border-radius: 10px; border: 1px solid #5a524a;
  background: linear-gradient(#efe6d2, #cfc4aa); color: #2a2622; box-shadow: 0 3px 0 #8a7e68;
}
.phone-key:active { transform: translateY(2px); box-shadow: 0 1px 0 #8a7e68; }
.phone-key:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }
.phone-result { margin: 0; padding: 0.45rem 0.6rem; border-radius: var(--radius); background: rgba(0, 0, 0, 0.25); font-size: 0.9rem; }
.phone-result--invalid_number, .phone-result--rejected { color: var(--rust-2); }
.phone-right { min-width: 0; }
.phone-tabs { display: flex; gap: 0.3rem; flex-wrap: wrap; margin-bottom: 0.6rem; }
.phone-tab { padding: 0.35rem 0.8rem; border-radius: var(--radius) var(--radius) 0 0; border: 1px solid var(--line); border-bottom: none; background: transparent; color: var(--ink-2); }
.phone-tab.is-active { background: rgba(255, 255, 255, 0.06); color: var(--ink); }
.phone-log, .phone-book { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 0.3rem; max-height: 22rem; overflow-y: auto; }
.phone-log__item { border-bottom: 1px dashed var(--line); padding: 0.25rem 0; }
.phone-log__item.is-unread summary { color: var(--lamp); }
.phone-log summary { cursor: pointer; display: flex; flex-wrap: wrap; gap: 0.4rem; align-items: baseline; }
.phone-log__dir { font-size: 0.75rem; padding: 0 0.35rem; border: 1px solid var(--line); border-radius: 4px; color: var(--ink-2); }
.phone-log__status { font-size: 0.8rem; }
.phone-log__status--missed, .phone-log__status--rejected { color: var(--rust-2); }
.phone-book li { display: flex; gap: 0.5rem; align-items: center; }
.talk-log--small { max-height: 10rem; margin: 0.3rem 0; font-size: 0.9rem; }
.phone-call { display: flex; flex-direction: column; gap: 0.5rem; }
.phone-call__head { display: flex; align-items: center; gap: 0.4rem; flex-wrap: wrap; }
.phone-call__lamp { width: 0.6rem; height: 0.6rem; border-radius: 50%; background: #5ae06a; box-shadow: 0 0 6px #5ae06a; }
.phone-call__hang { margin-left: auto; }
.phone-call .talk-log { max-height: 18rem; }
.phone-ring {
  position: fixed; left: 1rem; bottom: 5.2rem; z-index: 55; display: flex; align-items: center; gap: 0.6rem;
  padding: 0.6rem 0.9rem; border-radius: var(--radius); background: #2b2622; border: 1px solid var(--lamp); box-shadow: 0 6px 18px rgba(0, 0, 0, 0.45);
}
.phone-ring__icon { font-size: 1.4rem; animation: phone-shake 0.5s ease-in-out infinite; }
@keyframes phone-shake { 0%, 100% { transform: rotate(0); } 25% { transform: rotate(-14deg); } 75% { transform: rotate(14deg); } }
.reduce-motion .phone-ring__icon { animation: none; }
@media (max-width: 720px) {
  .phone { grid-template-columns: 1fr; }
  .phone-ring { left: 0.5rem; right: 0.5rem; bottom: 4.6rem; flex-wrap: wrap; }
}